Outbound Call Specialist

Overview

As an Outbound Call Specialist at Umbrella BPO, you will engage with warm leads through outbound calls. You will be responsible for asking qualifying questions to assess their needs and interests, ensuring a smooth handoff to our sales team.

Excellent English speaking and phone skills are required

Key Responsibilities

Lead Qualification

• Conduct outbound calls to warm leads.
• Qualify leads by understanding their needs and determining their potential fit with our services.
• Ask qualifying questions to identify potential fit.
• Hand off qualified leads to the sales team for further engagement.
• Maintain accurate records of interactions and feedback.
• Manage leads through the sales pipeline by setting appointments and tracking progress towards meeting sales goals.
• Use CRM software to maintain accurate records of all interactions and activities.
• Work closely with the sales team and leadership to develop strategies for reaching sales targets.

Reporting

Qualifications

What We Provide

Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

To complete your application, please visit our interview portal and participate in a brief recorded video interview.

Please follow the steps below :

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