Boutique Director Monterrey

Overview

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Main Purpose

The Boutique Director will lead the team to provide clients with exceptional and unique experiences by ensuring excellence in boutique operations and client services. He / she will be responsible for the financial growth of the Cartier Boutique in accordance with the retail strategy and lead its profitability. The director will represent the Brand by being a true Cartier Ambassador, inside and outside of the Boutique with clients and partners as well as with team members and peers. He / she will be the face of the Monterrey boutique that resonates locally and internationally.

The Boutique Director will be responsible for managing the operation of the Boutique as well as the Boutique team and will take an active role in the creation and implementation of the yearly action plan. Thanks to a strong entrepreneurial spirit, the boutique director will work closely with local HQ to propose and implement new initiatives to animate the boutique throughout the year and to actively develop the business by recruiting new clients and by nurturing our historical clients, especially our High-End clientele. Holding a true managerial role, they will be managing several departments in a complex and ever-changing environment.

Key Responsibilities

Key responsibility 1 :

COMMERCIAL PERFORMANCE

• Strategize business opportunities in an omni channel environment to maximize sales.
• Develop a deep understanding of the competitive landscape, surrounding community, local trends, etc.
• Drive boutique performances, including but not limited to Category performances.
• Manage a sales unit to consistently achieve and / or exceed the KPIS, defined by the management. As an example, use full suite of retail KPIs to set individual targets and embed a culture of performance improvement through systematic monthly 1 : 1s.
• Champion product category performance to drive sustainable performances & gain market share.
• Leverage VM to boost commercial performance.
• Partner with VM teams on external / internal display & rotation plan to create brand excitement (hot spots, windows animation…) & boost commercial performance.

Key responsibility 2 :

CLIENT DEVELOPMENT & CLIENT EXPERIENCE

Identify, program and curate bespoke experiences throughout all client journeys / experience lines, including but not limited to :

Key responsibility 3 :

LEADERSHIP

Key responsibility 4 :

AMBASSADORSHIP & IMAGE

Key responsibility 5 :

OPERATIONS & BUSINESS MODELS

Job Profile

Education :

Required experience :

Technical skills / abilities :

Values :

Other Competencies & Skills to Consider

COMPETENCIES

Is able to bring in high caliber talent to address the company’s needs. Is a good judge of talent and leverages internal talent effectively. Develops his / her team.

Articulates the vision in a way everybody can relate to. Creates positive energy and enthusiasm around the organization. Talks about the future with optimism.

Understands the role of technology in evolving Cartier’s business model. Keeps up to date of technological developments. Is willing and capable to adjust his / her way of working based on technology. Solid digital skills and interest in new technologies and media.

Walks to talk. Leads by example. Maintain confidentiality

Seeks regular feedback. Knows his / her own strengths, admits mistakes, weakness and limits. Is conscious of his / her impact on others.

Capitalizes on the diversity of cultures, backgrounds, styles to achieve results. Is sensitive to cultural differences and curious to understand them.

SKILLS

Recognizes and deals with disputes in a rational, balanced and effective way to restore the focus to the (organization's) overall goals

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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