Customer Service Specialist...

Company Overview :

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit : www.didiglobal.com / news

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Team Overview :

Are you passionate about providing exceptional customer service in a fast-paced environment? As a Customer Service Specialist, you’ll play a key role in ensuring customer satisfaction, optimizing processes, and driving service excellence. You’ll collaborate with internal teams, analyze issues, and propose improvements to enhance efficiency and performance. If you’re ready to elevate customer experiences and make an impact, we’d love to hear from you.

Role Responsibilities :

• Handle moderate to complex customer service tasks with minimal guidance.
• Analyze customer inquiries and operational data to improve service delivery.
• Collaborate with teams to enhance customer experience and process efficiency.
• Conduct root cause analysis to identify and implement improvements.
• Ensure adherence to key performance metrics (CSAT, TPO, QA score).

Role Qualifications :

EEO Statement :

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https : / / careers.didiglobal.com / terms