Software Development Manager, Device Troubleshooting

Overview

The Device Privacy And Data Handling team spearheads Amazon's mission to become the world's most trusted provider of device and cloud services through innovative privacy-focused solutions. The team develops foundational privacy technologies that seamlessly integrate into customer experiences while ensuring complete data control and protection. Working at the intersection of privacy and user experience, the team enables developers across Amazon to implement robust privacy features without compromising functionality.

Key responsibilities

• Lead and mentor a team of software engineers, fostering technical excellence and career development while driving engineering best practices.
• Own end-to-end delivery of complex software projects, managing scope, timelines, and resource allocation across multiple workstreams.
• Drive architectural decisions and technical strategy aligned with business objectives and Amazon's leadership principles.
• Collaborate with product managers, other engineering teams, and stakeholders to define technical roadmaps and deliver customer-focused solutions.
• Manage team performance, conduct hiring, provide performance reviews, and make data-driven decisions for team growth and composition.
• Ensure operational excellence through metrics, monitoring, and continuous improvement of systems reliability and scalability.
• Implement and enforce security best practices, compliance requirements, and risk management strategies across team deliverables.
• Drive innovation and technical excellence while maintaining high standards for code quality, testing, and documentation.

Qualifications

Inclusive culture and accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

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