Customer Solutions Specialist

Who We Are :

We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24 / 7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.

Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK.

We have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

Job Summary :

Manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.

Principal Responsibilities :

Primary subject matter expert and point of contact to achieve identified deliverables.

Work alongside the Outside Sales team to drive sales on key accounts through partnership and strategic communication.

Manages the end-to-end process of order fulfillment for sustaining key accounts.

Initiates and answers sales inquiries directly from / to prospective and / or existing customers to promote product offerings, services, and capabilities.

Monitors / follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.

Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI).

Develops strategic relationships with customers, suppliers, and peers to identify and leverage business goals while enhancing the company's profit margins.

Manages a cross section of the largest and / or most strategic accounts with the highest degree of complexity and variability.

Follow-up on pending orders and unconverted quotes to secure revenue for the assigned team / territory.

Other duties as assigned.

Job Level Specifications :

Thorough knowledge of principles, theories, and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques, and standards.

Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices, and precedents for guidance; determines best course of action to achieve results.

Handle and resolve complex inquiries from clients and external account managers through multiple channels (email, phone, chat, video calls)

Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.

Collaborates with management and team members within the department / function and other areas of the organization. May represent department internally or externally.

Actions may impact the success of the overall department and / or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Work Experience :

Typically 2+ years in sales, supply chain or electronic components industry.

Education and Certification(s) :

High School Diploma or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics :

Verbal and written communication skills in English including in a telephone environment on a business level is strictly required.

Proficient in all Microsoft Office products (Excel, Word & PowerPoint).

Experienced in the utilization of ERP and CRM systems.

Identify and follow up on upsell / cross-sell opportunities

Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

Able and willing to be trained to speak to customers using a telephone headset.

Capable of learning and retaining working knowledge of product lines and services and company policies, procedures, and computer systems

Ethical decision-making and critical thinking skills developed.

Able to work under minimal supervision in a fast-paced environment.

What We Offer :

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off

401K and Pension Plan

Paid Holidays

Family Support (Paid Leave, Surrogacy, Adoption)

Medical, Dental, Vision, and Life Insurance

Long-term and Short-term Disability Insurance

Health Savings Account / Flexible Spending Account

Education Assistance

Employee Development Resources

Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

#J-18808-Ljbffr