Spanish Bilingual Technical Customer Support

Esta vacante viene de la bolsa de empleo Talenteca.com

Disclaimer : Please note that only CVs submitted in English will be considered. Profiles not provided in English will not be taken into account.

Aviso : Tenga en cuenta que solo se considerarán las hojas de vida presentadas en inglés. Los perfiles que no se envíen en inglés no serán tenidos en cuenta.

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Job Overview

We are hiring a Technical Customer Support Agent to provide help troubleshooting , technical support machinery equipment. This is a hands-on technical support role conducted remotely, focused on machinery troubleshooting through live customer guidance.. You will troubleshoot mechanical and operational issues, guide customers through corrections, and document solutions in our help desk system with the proper steps from Macros and training given.

Job Highlights

Hourly Rate : The equivalent of $5.00 USD per hour in the applicants local currency

Schedule : Monday to Friday - 12 PM to 9 PM EDT

Work Arrangement : Work from home

Contract : Independent Contractor

Side Note : Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Provide remote technical support via Zendesk, phone, email, and video callsAssist customers with technical questions and frequently asked issues related to equipment operation and performanceGuide customers step-by-step through machine adjustments, calibrations, and part replacementsAnalyze customer-submitted photos, videos, and descriptions to identify root causesAccurately document issues, troubleshooting steps, and resolutions in ZendeskEscalate complex cases with clear technical context when requiredTrack ticket status, follow-ups, and resolution timelines to meet service expectationsIdentify recurring issues and provide feedback to improve internal documentation and product quality

Requirements

Required : Full professional fluency in English and Spanish (spoken and written)Prior experience in technical support, help desk, mechanical support, or equipment troubleshootingComfortable working with ticketing systems (Zendesk experience is a plus)Strong analytical skills with a structured, methodical approach to problem solvingAbility to work independently in a remote offshore environmentReliable internet connection and dedicated workspace

Reminder

Apply directly to the link provided; you will be redirected to BruntWorks Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

Esta vacante viene de la bolsa de empleo Talenteca.com :

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