LATAM Customer Operations Lead Col. Bosques de las Lomas, Mexiko

Unilever is hiring! Latam Customer Ops Lead

Function : Reports to :

Scope : Latam

Location : Bosques , México City

Terms & Conditions : Full-time

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life through the work you do : creating a better business and a better world. You’ll work with beloved brands that improve the lives of our consumers and the communities around us. You’ll lead innovations, big and small, that help our business succeed and grow. You’ll learn from brilliant business leaders and colleagues who will support and inspire you to become your best self.

PURPOSE OF THE ROLE

We are looking for an Innovation & Strategy Lead to join our Marketing team. We seek someone passionate about innovation, with strong analytical skills and a keen eye for market trends and consumer behavior in the hair, skin care, and deodorants categories.

MAIN RESPONSIBILITIES

Customer Strategy & Execution

• Support business & customer strategies tailored to specific vertical.
• Ensure high performance in key KPIs such as Credit & Claim Management, Compliance, Customer Maintenance & New Opportunities.
• Lead Digitalization efforts and capability building to improve customer operations.

Customer Engagement & Issue Resolution

Operational Excellence & Process Improvement

Performance Monitoring & Reporting – Growth Oriented

WHAT DO YOU NEED TO APPLY FOR THE POSITION?

ARE YOU INTERESTED?

Submit your application through this portal, as email applications will not be processed. By applying for this position, you confirm that you have informed your Line Manager and that you are at a stage in your career at Unilever where it is appropriate to apply for other roles.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all candidates and supporting the continuous development of all employees regardless of age, disability, gender, race, religion or beliefs, sex, sexual orientation, marital or civil partnership status, and pregnancy or maternity.

We are committed to making reasonable adjustments to ensure a positive and barrier-free recruitment process.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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