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Drive Business Growth as a Sales and Service Leader (Solo Quedan 24h)...

beBeeOperationsLinares, MX

Hace 2 horas

Descripción del trabajo

Sales and Service Leader

We are currently seeking a highly skilled Operations Manager to drive performance, efficiency, and growth in the region. This dynamic leader will oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality, and compliance.

Lead large teams across multiple channels (voice, chat, email)
Develop strategies to meet revenue and client growth targets
Collaborate with global teams for seamless customer experience and satisfaction

This role reports directly to the Global Director of Operations. Key responsibilities include :

Monitor performance metrics, identify improvement areas, and implement corrective actions

Implement best practices to drive efficiency and sales / service quality

Manage budgets while ensuring cost efficiency

The ideal candidate will possess strong leadership abilities, exceptional communication skills, and expertise in operations, workforce management, and process improvement.

Strong leadership and proven ability to manage multicultural teams

Exceptional communication and interpersonal skills

Expertise in operations, workforce management, and process improvement

Client Net Promoter Score (NPS)

SLA sales & service measures

Operational cost savings without compromising quality

Revenue growth through improved processes, upselling, and retention strategies

Process scalability and efficiency improvements

Team development and retention

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Growth • Linares, MX