▷ Aplicar en 3 Minutos! Credit Collections Manager...

Are you an experienced, passionate pioneer in technology? A Manager - Credit & Collections who wants to work in a collaborative environment? As an experienced Credit & Collections Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico(ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose : Making an impact that matters for our clients, our people, and society.

Work you’ll do / Responsibilities

At Deloitte, you’ll collaborate with top professionals to solve complex problems. In this role, you will leverage your technical proficiency, business acumen, and communication skills to deliver high-quality solutions. As a Manager you will contribute to the growth and success of Deloitte Consulting LLP :

• Manages employees and teams of employees, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.
• Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop.
• Manages the credit and collection activities at a region, sub-region, or Center of Excellence (CoE) level.
• Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment.
• Decides on credit risk for a given customer and listens to arguments that support credit decisions made by team; with authority to grant credit according to authority matrix.
• Negotiates with high value and high risk customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments.
• Resolves issues with high value and high risk customers.
• Proposes and implements structural changes for the organization that will make it more efficient.
• Authorizes high-value write-off and credit grants.
• Represents credit job family across organizations internally and externally.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Responsible for turning company revenue into cash by setting appropriate credit levels and collecting accounts receivable. Manages credit and collections processes, ensuring compliance with company policies and legal requirements while maintaining process quality. Analyzes customers’ financial condition to set credit limits and risk ratings, builds ongoing relationships with high-value customers and sales teams, and monitors e-commerce transactions to detect fraud. Ensures timely payment collections and resolves disputes or issues that may delay customer payments.

Qualifications

Required

Preferred

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at USTalentCICInbox@deloitte.com

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.