Acceleration Center - Cloud Engineering, Data & Analytics (CEDA) - End User Endpoint Support An[...]

Overview

Acceleration Center - Cloud Engineering, Data & Analytics (CEDA) - End User Endpoint Support Analyst - Senior Associate at PwC México.

In this role, the candidate is expected to have extensive experience with deployment tools for monthly patching, standard deployments, reporting, software packaging, security policies, etc. for Windows operating systems.

Responsibilities

• Expert in Desktop Management
• Expert in Windows 10 / 11 related issues
• Must have 3-5 years of technical expertise in administering various software deployment tools such as SCCM, Intune, etc.
• Must have experience with software packaging tools
• Managing mass software distribution and troubleshooting failed deployments
• Managing end to end patching for end user devices at the global level
• Application and third-party patching
• Monitor security profiles and antivirus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements
• Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation
• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions
• Conduct Root Cause Analysis (RCA) for problems and ensure to avoid reoccurrence
• Support, manage, optimize and maintain the configuration and installation of the desktop, including patch updates
• Frequent reporting of the deployments for stakeholders
• Manage Desktop (software and connectivity) incidents through to resolution
• Experience in automation through PowerShell or Python
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills

Qualifications

Seniority level

Employment type

Job function

Industries

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