IT Customer Support Associate

This is NOT a SALES OR MANAGER Position

• English proficiency

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

This is a fantastic opportunity for growth within a global company.

Bachelor’s degree in electrical engineering, energy, or related field.

~English proficiency.

~ Proficient in using Microsoft Office and other office software.

Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.

Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to : installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.¿

Provide on-site or remote technical support and installation guidance.

Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.

Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.

Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.

Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.

This is NOT a SALES OR MANAGER Position

~ Offer a competitive salary package with benefits and perks that exceed the legal requirements.

~ To be part of a leading, inclusive and diverse organization that respects everyone's contribution.

~ Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.