Training Account Manager - México...

By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. We are seeking an experienced Account Manager / Programme Manager to support the Americas region of a large-scale Managed Learning Services (MLS) account for a high-profile global Financial Services.

This role involves close collaboration with various departments to streamline processes, improve performance, and provide leadership and direction to team members.

Operational Management : Oversee operations of all contracted services, ensuring compliance with service level agreements and internal targets. Client Stakeholder Management : Internal Stakeholder Collaboration : Collaborate with other regional leads, senior management, and cross-functional teams to align operational strategies and objectives.

Serve as the primary point of contact for internal and client stakeholders, ensuring clear, consistent, and timely communication regarding project updates, performance metrics, and any issues that arise. Risk Management : Identify potential risks and develop mitigation strategies to ensure business continuity. Financial Management : Manage the financial performance of the account, ensuring profitability, cost control, and revenue growth. Conduct regular financial forecasting and collaborate with finance to adjust forecasts based on changing business conditions.

Review / approve contract pricing aligned to MSA rate cards. Ensure timely and accurate invoicing for all contracted services.

Strategic Collaboration : Work collaboratively with clients to identify opportunities for additional services and revenue generation, aligning with both the client's and the company's strategic goals.

Team Leadership : Lead, mentor, and develop a team of learning consultants, project managers, and project administrators to achieve operational excellence and employee engagement. Prepare and present regular reports on regional performance, challenges, and opportunities to client stakeholders and internal senior management.

Performance Monitoring : Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

Learning solutions - Present new learning solutions, tools, and processes in line with GP's service improvement plans and innovation initiatives. Proven experience in managing large-scale learning services contracts

Strong financial acumen with demonstrated experience in leading Project finance responsibilities.

Minimum of 7+ years of experience in operations or project management.

Excellent client relationship management skills, with the ability to influence and negotiate at senior levels.

Strong knowledge of learning and development services, including the administration and delivery of large-scale training programs.

Excellent organizational and project management skills.

Strong networking, collaboration, and teamwork skills

English fluent / advanced

Experience working with financial institutions or global consultancy clients.

Strong understanding of learning technologies and trends in the corporate training landscape.

Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.