(Fluent English) Product Support Consultant (Water Solutions)

What You Will Do

Provide exceptional customer support via calls, emails, and chats

Assist customers with product-related inquiries

Support customers throughout the purchase process

Stay up to date with product changes and updates

Troubleshoot technical issues over the phone

Securely work with customers' sensitive information

Apply the latest and greatest customer happiness practices

What you need to succeed in this role :

Excellent English (C1 for both written and spoken is a must)

1+ year experience in customer support

Pre-sales experience

Strong phone communication skills

Previous experience with a wide product range

Comfortable using technical terminology and guiding customers through troubleshooting steps

Attention to details

Positive and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks : Flexible schedule

Short-term cooperation (2 months)

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

• The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website : DISCLAIMER

We are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

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