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Fraud Ops Specialist
BitsoCiudad de México, Ciudad de México, MexicoHace 4 horas
Tipo de contrato
- Teletrabajo
Descripción del trabajoConduct in-depth reviews of fraud cases, including account takeovers, mule accounts, and scams. Investigate and diligently handle fraud reports received from external banks and partners. Support the calibration and fine-tuning of fraud prevention rules to enhance their effectiveness. Provide actionable insights derived from fraud cases to enhance prevention strategies and tools. Ensure quality and drive the continuous improvement of internal fraud prevention processes. Collaborate on impactful projects with cross-functional and multicultural teams. Manage multiple tasks effectively in a fast-paced environment, consistently meeting deadlines. Mission-Driven : Passion for crypto and Bitso’s mission, resilient in facing industry challenges High Sense of Urgency : Demonstrates priority and responsibility Exceptional Hard Skills : Strong capabilities in respective fields Self-Management : Ability to independently manage work, career, and development Me Time program, including unlimited paid time off Remote-first work environment Employee Stock Option program Zero trading fees through our Bitso Alpha app Extended Family Leave Policy : 4 months leave for birthing, non-birthing, and adopting parents Premium health, dental and life insurances in multiple countries Monthly stipend for gym, relaxation activities, sports equipment, cooking classes, books, entertainment, and more
Bitso is a diverse, remote-friendly team focused on building trusted, secure crypto products. We aim to drive progress for customers and the broader ecosystem through empathy, world-class products, and a commitment to safety in our Retail business.
Your Purpose
We are seeking a Fraud Operations Specialist to join our Fraud Prevention team. In this role, you will be on the front lines, helping protect our users and the company from fraudulent activities and ensuring an exceptional and secure customer experience in Retail.
Reports To
This role reports to the Fraud Prevention Team Lead, within the Fraud Prevention team.
Who You Are
- Proven English fluency (written and spoken).
- Previous experience in fraud prevention, investigations, or risk management.
- Background in customer support or customer-facing roles.
- Medium to advanced knowledge of Excel / Google Sheets.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to thrive in a fast-paced environment and manage competing priorities.
- Excellent communication and teamwork skills, with the ability to work effectively across cultures.
- Ability to manage multiple tasks effectively, consistently meeting deadlines.
Your Responsibilities
Fraud Investigations & Case Management
Process Improvement & Strategy
Collaboration & Execution
Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are building the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
We also evaluate candidates for these traits in addition to our cultural values :
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. We offer :
Want to leave an undoubtedly lasting legacy with us? Apply and join this journey of growth and opportunity.
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Specialist • Ciudad de México, Ciudad de México, Mexico
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