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Senior Technology Consultant

Senior Technology Consultant

QualtricsCiudad de México, Mexico
Hace 4 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Overview

Be among the first 25 applicants. At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit and collaboration, with a dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together to find the best solution. Join over 5,000 people across the globe who think that meaningful work is worth doing.

Senior Technology Consultant

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establish the client relationship and set the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How You’ll Find Success

  • Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
  • Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, and be a creative and analytical problem-solver
  • Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals
  • Explain and manage multiple priorities effectively
  • Demonstrate outstanding interpersonal, collaboration, and communication skills
  • Most importantly, you care deeply about our clients and provide them a world-class experience

How You’ll Grow

  • Join a fast-growing, highly-motivated team with opportunities to evolve, such as adopting new product features and leading initiatives
  • Hands-on experience with emerging technologies and exposure to XM industry thought leadership
  • Opportunities to own and drive strategic projects, mentorship, and knowledge sharing
  • Continued learning and skill growth in technology, project management, and personal development
  • Things You’ll Do

  • Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations independently and in a team
  • Clearly communicate solutions back to clients through multiple channels
  • Enable clients on the XM Platform and related solutions
  • Lead implementation projects to completion, including client relationships, schedule, risks, issues, and resources
  • Coordinate with the Engagement Manager and other internal account team members
  • Collaborate with Product Management and Engineering to solve problems and deliver custom engineering solutions
  • Contribute to the team’s knowledge base with lessons learned and best practices
  • Continuously deepen product knowledge and stay updated on emerging technologies
  • What We’re Looking For On Your Resume

  • 4+ years of experience contributing to project-based teams delivering technical solutions and applying the full research / product lifecycle with demonstrable results
  • Bachelor’s degree or higher in Quantitative Sciences or related fields
  • Experience delivering technical solutions that drive business value
  • Experience in project management is beneficial but not required
  • Strong logical reasoning and coding skills in any software development language
  • Excellence in written and verbal communication, problem-solving, and adapting in a rapidly changing environment
  • Stakeholder-facing experience explaining difficult concepts to non-technical audiences
  • Experience at a SaaS / Technology / Consulting company is a plus
  • Fluency in English; additional languages beneficial
  • What You Should Know About This Team

  • We contribute to the company’s primary objectives and collaborate with sales across locations
  • Culture emphasizes initiative, independence, and proactive problem-solving
  • Our Team’s Favorite Perks And Benefits

  • Competitive salary, performance bonuses, and savings investment account
  • Quarterly wellness reimbursements
  • Monthly allowances
  • Experience bonus for yearly personal experiences
  • Active employee communities and leadership development programs
  • The Qualtrics Hybrid Work Model

    We gather in the office three days a week (Mondays and Thursdays, plus one day chosen by your leader). The rest of the week is flexible, aimed at balancing work and life while collaborating effectively.

    Qualtrics is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic. Applicants in the United States have rights under Federal Employment Laws : Family & Medical Leave Act, Equal Opportunity Employment, and related acts. Qualtrics is committed to inclusion and will provide reasonable accommodations to qualified individuals with disabilities upon request. For more information, sign up for Qualtrics Insiders for updates on roles and events.

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    Senior Consultant • Ciudad de México, Mexico