R&D Operation Content Manager

About Us

We are the talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants, we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance.

Life at Our Company

We walk our talk, and passion fuels what we do.

We are technology nerds and people people, who are energized by innovation and collaboration winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.

Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other.

But most of all, we care deeply about our customers, and about each other.

Job Responsibilities & Requirements

• Partner with product managers to identify and prioritize system features and functionalities that enhance operational efficiency.
• Work closely with the TM Solutions team to provide timely effort estimates for custom and bespoke assessment builds.
• Act as a liaison between product managers, R&D scientists, and assessment builders to align priorities and ensure seamless execution.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. A Master’s degree may be preferred.
• Proven experience in a similar role, such as product management, project management, or business analysis.
• Experience working with cross-functional teams, including product managers, R&D teams, and technical teams.
• Familiarity with assessment tools, systems, or related technologies is a plus.

Project & Process Management

Operational Excellence & Quality Assurance

Team Development & Leadership

Innovation & Continuous Improvement

Cross-Functional Communication & Technical Fluency

Special Knowledge & Expertise Areas

Deep understanding of modular assessment design both conceptually and at a tactical user level.

Strong grasp of system capabilities and gaps, identifying where improvements can enhance the assessment-building experience.

Solution-oriented mindset balancing practical short-term fixes with long-term strategic planning.

Fluency in cross-functional language , understanding how different teams (R&D, Product, CX, Solutions, Consulting) refer to the same functionality in different ways.

Strong technical and assessment acumen, with the ability to navigate assessment technology platforms, troubleshoot issues, and identify areas for improvement.

Critical thinking and problem-solving , balancing immediate operational needs with long-term strategic improvements.

Ability to direct one's and others' work independently in complex environments , synthesizing information across multiple platforms and multiple teams with minimal guidance.

Influencing and stakeholder management, effectively advocating for enhancements and ensuring alignment across teams.