Customer Service – Order Processing

Principal Responsibilities

• Receives and responds to customer inquiries and complaints relating to production shipments.
• Responsible for guiding compliant resolution in accordance with company guidelines.
• Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.
• Responsible for checking Customer websites for requirements, performance, etc.
• Attends daily shipping meeting.
• Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
• All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
• Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”
• Coordinates with Program / Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if applicable) -IDOCS
• Generate "Exception Report" to communicate and coordinate finished goods shipments with warehouse personnel to meet “special” customer demands.
• Attend regularly scheduled "Customer Complaints Meeting" to streamline current work processes.
• Responsible for entering customer related terms (such as freight terms, pricing) into Future3.
• Giving out FFR numbers, calculating and reviewing FFR claims.
• Forecasts customer demand
• Authorize company induced outbound freight
• E&O and customer claim process

Education

Experience

Knowledge

FUNCTIONAL COMPETENCIES