The Role
The Senior Manager, Dealer Inside Sales will lead a team dedicated to driving revenue growth, increasing customer retention, and accelerating the onboarding process within the Dealer vertical. This leader will oversee a team of account managers, implement scalable systems and playbooks, and foster a high-performance culture built on accountability, data accuracy, and operational excellence. Success in this role requires a hands-on sales leader with strong coaching capabilities, a results-oriented mindset, and a commitment to delivering a seamless and impactful dealer experience.
What You’ll Do
Sales, Retention & Onboarding Leadership
- Own the post-sale revenue lifecycle for the dealer segment : onboarding, transacting, retention, and renewal.
- Lead a team of Account Management reps to achieve monthly revenue and retention goals.
- Ensure all new customers are onboarded efficiently and begin transacting promptly.
- Implement retention strategies to reduce churn, sales strategies to increase reorders with focus on customer lifetime value.
- Track and report on metrics across all stages of the customer journey.
Team Management & Coaching
Recruit, manage, and develop a high-performing inside sales account management team.Conduct regular 1 : 1s, team standups, and pipeline reviews to drive performance and accountability.Provide coaching and mentorship focused on improving close rates, onboarding outcomes, and customer satisfaction.Set and enforce performance KPIs related to bookings, onboarding timelines, and retention targets.Sales Process & Operational Excellence
Maintain CRM discipline across the team and ensure accurate pipeline tracking in Salesforce.Collaborate with Marketing and Product to align on go-to-market messaging and campaign execution.Work cross-functionally to improve onboarding processes, tools, and training for new customers.Analyze team and customer data to identify risks, opportunities, and areas for process improvement.Collaboration & Communication
Act as the voice of the dealer sales and retention teams in cross-functional meetings.Partner with Customer Support, Product, and Marketing to ensure a seamless and aligned customer experience.Deliver regular performance updates and insights to senior leadership.What You’ll Bring
5+ years of B2B inside sales and account management experience, including 3+ years in a team leadership role.Demonstrated ability to lead teams responsible for both new sales and customer retention.Experience managing onboarding processes or leading teams through the customer ramp-up period.Strong CRM and reporting skills (e.g., Salesforce, Power BI, etc).Analytical, organized, and results-driven with a focus on continuous improvement.Automotive or dealership industry experience is a strong plus.What We Offer
A supportive, performance-driven team culture.Growth and development opportunities within a global business.The opportunity to impact revenue, retention, and customer success in a key vertical.#J-18808-Ljbffr
