Business Processes Senior Consultant

Overview

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Candidate will be located in Mexico City or Monterrey. Hybrid Role : 3 days in office required

Responsibilities

We are looking for an experienced SAP Basis Lead Consultant to take ownership of technical CAS service delivery across multiple customers and complex SAP landscapes, operated within S / 4HANA Cloud, private edition (RISE) and related components. The candidate must possess strong SAP Basis expertise, a customer-focused mindset, and excellent communication skills.

As a Business Process Senior Consultant, you will analyze customers’ business requirements or technical problem statements and act as a technical advisor and problem solver for clients and internal stakeholders.

This includes a variety of technical tasks (hands-on execution based on tickets and advisory) in the following areas : technical configuration and integration of SAP software, release upgrades, application lifecycle management, as well as day-to-day operations and maintenance of technical SAP landscapes.

In addition, you will work on improving our system setup and configuration guidelines, validating new applications, designing work instructions, and driving automation initiatives. You will also focus on designing and delivering knowledge transfer to the global operations community and creating technical documentation, including operational concepts, process flows, and guidelines.

Key Responsibilities

• Oversee the delivery of CAS services in an SLA-based environment by the team for the customer.
• Guide the team on troubleshooting activities in Basis, Security, and data growth aspects of SAP applications.
• Play a pivotal role in technical service delivery, ensuring seamless collaboration with other SAP teams to drive agile resolution of critical issues.
• Ensure quality assurance by maintaining deliverables and documentation for each service component.
• Act as the first point of escalation for service delivery; lead the delivery team from a Basis perspective.
• Participate in customer calls, identify focus areas, and provide consultancy in critical areas.
• Demonstrate versatility in handling complex and challenging customer discussions and interactions
• Drive continuous improvement in processes and service delivery, including the adoption of AI-based automation.

Education

Work Experience and Mandatory Skills

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers@sap.com.

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : 436242 | Work Area : Consulting and Professional Services | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

Job Segment : Cloud, SAP, ERP, Compliance, Computer Science, Technology, Legal

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