Talent.com
No se aceptan más aplicaciones
Cloud Solution Architect IC4

Cloud Solution Architect IC4

MicrosoftEstado de México, Mexico
Hace 7 días
Descripción del trabajo

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. CE&S is responsible for consulting, customer success, and support across Microsoft’s portfolio of solutions and products and is leading the effort to enable customer success on the Microsoft Cloud by harnessing AI‑powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence, and nurture long‑term loyalty.

We are looking to hire a hands‑on Cloud Solution Architect (CSA) to join our diverse, talented, high‑performance, and innovative team focused on driving Azure Infrastructure and Azure Application Migrations via the Cloud Acceleration Factory. The CSA is a senior individual contributor who operates globally and engages directly with customers, delivering technical solutions and governance across design, build, and production.

Responsibilities

Business Impact

  • Operates according to required operational excellence and proven practice standards throughout all sales stages, collaborating across Microsoft and customer / partner teams to achieve objectives and increase satisfaction.
  • Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
  • Guides customers and partners toward well‑architected, secure, resilient, AI‑enabled, cost‑ and performance‑optimized solutions and proactively identifies opportunities for consumption and expansion.
  • Identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization, and usage.

Customer Centricity

  • Acts as the voice of the customer / partner, sharing feedback and insights with Engineering and Product teams and influencing roadmaps and decision making.
  • Translates customer / partner problems into industry solutions aligned with Microsoft product and platform strategy, helping adopt and use aligned solutions.
  • Builds relationships with technical and business decision makers and engages C‑level roles to bridge security, compliance, and operational requirements.
  • Drives delivery and ensures a seamless and connected customer experience, anticipating and addressing dissatisfaction.

    • Partner Specialization

  • Identifies and prioritizes opportunities aligned with revenue goals, orchestrating growth of solution utilization pipeline with partners.
  • Collaborates with Global Partner Solutions to translate opportunities into actions and guides partners in developing repeatable offerings.

    • Technical Leadership

  • Leverages market insights and demand signals to drive up‑skilling and accreditation initiatives, modeling technical readiness for the team.
  • Identifies gaps through delivery, communicates to stakeholders, and connects patterns that drive improvements to products, IP, and processes.
  • Contributes to leading virtual teams, shares insights with internal communities, and participates in external technical events to elevate the Microsoft brand.

    • Qualifications

    Required / minimum qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years of experience in cloud / infrastructure technologies, IT consulting / support, systems administration, network operations, software development / support, or architecture.

    • Additional or preferred qualifications

  • 8+ years of experience in cloud / infrastructure technologies or equivalent.
  • 4+ years of experience in a customer‑facing role and on technical projects.
  • Technical Certification in Azure, AWS, Google Cloud, or security certifications.
  • Master's Degree and 6+ years of relevant experience is preferred.

    • Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

    Seniority level

    Not Applicable

    Employment type

    Full‑time

    Job function

    Engineering and Information Technology

    Industry

    Software Development

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Solution Architect • Estado de México, Mexico