If you are energetic, curious, motivated and ambitious, be part of our world
Proven track record in lifecycle, CRM, or retention marketing, with success at scale in fast-paced environment
Expertise in building and scaling customer lifecycle programs across multiple channels
Strong analytical skills with a track record of leveraging data to inform strategy and execution
Experience managing and scaling high-performing teams with a focus on ownership and accountability
Deep understanding of customer segmentation, messaging, and personalization at scale
Entrepreneurial mindset with a balance of creative vision and operational rigor
Passion for innovation and elevating the digital customer experience
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus
What the job involves
This is an exciting time to join Remote and make a personal difference in the global employment space as a Head of Lifecycle Marketing
The Marketing team is the engine that powers Remote's expansion
Through product marketing, performance marketing, events, communications, campaigns, and content, we tell the world about Remote to bring in revenue and establish Remote as the international leader in global HR and remote work
You’ll design and own the strategies that drive engagement, retention, and long-term customer value
This role is both strategic and hands-on — building a high-performing team while innovating across the customer journey to maximize impact
Own the end-to-end lifecycle marketing strategy, from onboarding to retention, upsell, and advocacy
Lead and mentor a team of lifecycle and CRM marketers, fostering a culture of innovation and accountability
Design and optimize multi-channel lifecycle programs (email, in-app, push, SMS, communities, etc.) that drive measurable impact
Partner with Product, Data, and Growth to deliver personalized, customer-centric experiences
Develop segmentation and targeting strategies to increase engagement, reduce churn, and grow LTV
Establish KPIs and ensure continuous testing, measurement, and iteration of lifecycle initiatives
Champion automation, personalization, and data-driven decision-making across the lifecycle function