IT Sr. IBP / Supply Chain Sustainment / Support Engineer

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more : PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. The Customer Success team within this organization is responsible for driving adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This role is for a Senior Sustain analyst / engineer in the Europe market.

Your Impact

As a Sr. IBP / Supply Chain Sustainment / Support Engineer, your responsibilities include :

• Handling a variety of technical procedures, performing initial diagnosis, triage, and fixing issues where possible.
• Having hands-on experience with IBP tools like O9 Solutions, SAP, Oracle, BYD, or similar, especially in Supply Chain contexts.
• Working with product owners to confirm product runbooks, monitoring / KPI dashboards, SLAs, and customer notification procedures are correct.
• Handling advanced troubleshooting, resolving root causes of problems, and escalating issues when necessary.
• Expanding product functionality with automation, tooling, and dashboards, ensuring solutions are logical and maintainable.
• Understanding customer interactions with systems to improve monitoring and creating automation to detect compliance requirements.
• Refactoring existing code for better readability and supportability, providing code reviews, and sharing best practices.
• Participating in on-call rotations and advising on best practices for sustaining products.
• Creating governance strategies for AMS, working with providers to ensure stability and resiliency.
• Analyzing application usage and incident rates to optimize contracts and reduce costs.
• Providing concise updates to leadership, highlighting timelines, risks, and ownership.
• Collaborating to unify SE procedures and articulating strategies for product sustainment.

Qualifications

Who Are We Looking For?

Experience

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us?

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We respect and promote diversity as a key to innovation and success.

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