Especialista En Equipo De Soporte Para Desarrollo De Proveedores

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If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description : Job Summary

This position works in the operation center servicing internal customers and coordinating administrative activities for outside service providers (OSP).

This position may be responsible for the training and development of OSP and internal processes.

Responsibilities

Delivers outstanding customer service to internal customers and mail inquiries.

Takes ownership of OSP metrics and offers viable best practices.

Takes action to learn all product and service offerings, alternative solutions, and industry trends including technology.

Operates all software, and devices and trains others.

Maintains a clean, organized, and safe working environment.

POSTMAN

Create API queries in SOAP (XML) and REST (JSON) web services

Test scripts that send OSPs

Monitor UPS API Newforecast

POWER AUTOMATE

Create scripts to perform routine tasks on the web

Automatically send start-of-day reports

Create batches of return labels for OSPs

Notify labels with Building Scan status for chatbot pre-alert

Check label status in external systems (Corporativa Express)

Query and send Quantum View Manage report

EXCEL MACROS

Query the TNT from ISPSYS

Query addresses directly from OPSYS / ISPSYS

Retrieve labels within a seal control using OPSYS

Place exceptions in the system using UPS APIs

Register delivery attempts in the system using UPS APIs

Request UBER Delivery services for UPS package delivery

CODS DESKTOP APPLICATION

Add COD accounts

GTS GLOBAL TIMECARD SYSTEM

Verify and update delivery volumes by center and OSP

DIR

Query delivery stop information to compare with GTS

Query pickup information to compare with GTS

Query stop information with coordinates

Qualifications

Bachelor diploma

Strong computer skills, including Microsoft Office and APIs knowledge

Strong verbal and written communication skills

Availability to work flexible shift hours, up to 5 days per week

MINIMUM EDUCATION

Bachelor\'s degree with diploma (professional license)

Electronic Communications

Computer Science with Programming

Computer Systems

Mechatronics

Software Designer

LANGUAGES

English 80% (must be able to understand UPS Corporate in technical English)

LOCATION AND SCHEDULE

a. On-site at Eugenia, Monday to Friday

b. 08 : 00–18 : 30 (with one-hour lunch break off-site)

SKILLS

a. Good assertive communication

b. Teamwork with effective follow-up

c. Innovative and creative

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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