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WHO WE ARE

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in 100 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its ambition is to become the most agile, global trade credit insurance partner in the industry. We believe in business as a force for good in the world. We support our clients everywhere they operate, protecting and helping them take the credit decisions necessary to strengthen their ability to sell on their domestic and export markets. Sharing a passion for trade, we want to collaborate with our clients to build successful, growing and more dynamic businesses. And by helping build stronger businesses, we contribute to the smooth-running of the economy. This is our purpose.

JOB SCOPE

Mexico City is home to Coface’s Shared Service Center, which provides service to both North & Latin America Region. The Shared Service Centre includes Claims & Debt Collection Analysis. The SSC activities are directly linked to Coface’s group processes and fiscal calendar, adapted for the local operational entities constraints and regulations.

MAIN ACTIVITIES

• Perform Claims operational activities including :
• KPIs : 95% Response time & 95% Quality -Small Claims analysis -Registration of a new claim -Acknowledgement email -Claims creation -TradeLiner review -Handling Modifications & Payments on existing claims -EDC claims creations -EDC claims modifications -Document Handling & SOCs
• Active back up for these activities when another team member is not available.
• Productivity : -Implement at least 1 improvement idea per Quarter. -Measure the time before and after the initiative is implemented. -Report the quick wins on time in the corresponding tool.
• Metrics : -Daily entry of volumes and time spent in each task.
• Ad hoc internal projects with a focus on consistency and continuous improvement.
• Perform all activities in respect with Coface integrity, security and reputation, by following all internal rules and controls.
• Potential evolution to other opportunities within the company.

MAIN GOALS

KPIs

KPIs a. Comply with the above activities assigned according to the SLAs (normally 48 hrs), at 95% and Quality standards at 95% b. Measure the volumes worked and time spend in each activity. c. Escalate issues on time to the direct Manager

Client focus a. Maintain good relationships with internal & external clients, including co-workers and local managers

Governance a. SOP update every semester

Productivity a. Implement 1 continuous improvement idea per Quarter b. Report it in the corresponding tool, in a timely manner

Engagement a. Enhance & support cross-functional collaboration b. Solution-oriented mindset c. Show ownership & accountability on it’s work

THE CANDIDATE PROFILE

Soft Skills :

Essential

Accountability

Detail oriented

Critical thinking

Team player

Communication skills

Well organized

Proactive

Professional behavior

Supportive of change

Technical skills :

Essential

Language skills

English advance level

Portuguese intermediate level

Analytical thinking

Numerical ability

Result oriented

Customer Oriented

Desirable

Insurance sector experience

Intermediate Microsoft Excel

EDUCATION :

Minimum- Bachelor's degree in either Business, Finance, Accounting, Risk Management or Law

EXPERIENCE :

2-3 years market experience in either : business, insurance, audit, finance, accounting or law

Location : Ciudad de México / Mexico City (Hybrid – 2 days onsite, 3 days remote)