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General Manager, LATAM

General Manager, LATAM

Taptap SendMexico City, Mexico
Hace más de 30 días
Descripción del trabajo

Mission

Our Mission : Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team

Founded by Harvard grads / 3rd-time founders — also founded Segovia (successful exit) and GiveDirectly (>

300M revenue, fastest-growing NGO).

  • Top performers from across organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline); we like moving fast and hire people who excel.
  • Driven by mission, guided by values (see below) – in deed, not just word.
  • Team is global with >

30 languages from 25 countries (e.g., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch articles.

Launched in 2019, Taptap is tapping into a transformative shift in global finance : from banks to phones. While this has affected wealthier countries, it has been a revolution for emerging markets where the majority previously lacked access to digital finance. Taptap Send allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >

$700B, we have significant opportunity to improve savings for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

  • We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
  • Our Investors

    Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels.

    The Role

    Own the operation of TTS for the US and EU corridors to Spanish-speaking Latin American corridors as needed. You will work to continue launching TTS within these communities in the United States and build a comprehensive growth strategy. You will conduct customer research; execute partnerships and events; set up offline and online advertising campaigns; measure operational efficiency and financials for the corridor; manage customer CRM; provide CS teams input into strategies for the market; work with Product and Ops to ensure high success rate and low latency; and source and direct community ambassadors and influencers.

    The role offers the chance to join an early-stage, high-growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into, the community, a passion to support your community, and an entrepreneurial spirit, great interpersonal skills, and superb project management.

    Responsibilities

    You will lead growth efforts, including :

  • Own the P&L for your corridor from beginning to end
  • Build trust-based relationships with diaspora communities through in-person and online communication
  • Conduct customer research with transfer senders on a regular basis
  • Initiate, negotiate and build partnerships with community associations and organizations
  • Set up offline and online advertising campaigns
  • Source and lead community ambassadors and influencers
  • Manage agencies for Paid, Creatives, Events
  • Manage customers CRM
  • Optimize Operations with help from Product, Ops and Eng teams
  • Requirements

  • Fluency in English and Spanish
  • Based in or willing to relocate to NYC / NJ metro area / Mexico City / Bogota
  • 6-8 years of experience in high-growth environments such as startups, marketing, scale-ups or similar
  • Experience managing influencers and ambassadors within Latin American communities; offline and performance marketing experience preferred
  • Knowledge and networks in the Latin American diaspora; comfortable engaging people to use the Taptap Send app
  • Bachelor0s or Master0s degree
  • Growth and Owner Mindset : familiarity with customer acquisition channels and proven success in meeting targets
  • Analytics : experience using data to guide decisions and optimize growth
  • Metrics-driven : strong focus on tracking and improving performance
  • Bonus : experience managing a P&L and delivering revenue growth and profitability improvements
  • Strong business development / partnerships background is a plus
  • Also you are

  • Outgoing – you enjoy speaking with people and building relationships across cultures
  • Execution oriented – you can take an idea to implementation
  • Mission-oriented – you are passionate about working with immigrant communities and financial inclusion
  • Flexible – you can work non-standard hours including nights and weekends for events or meetings
  • Organized – you have a system to stay on track in a scrappy startup
  • Driven – you thrive in fast-paced, target-driven environments
  • New York Salary

    $150,000+

    Taptap Values

  • Impact first
  • Team next
  • Accept reality
  • Propose solutions
  • Win with grit
  • Be proactively candid, with yourself and others
  • Love the particular
  • Own it
  • Create positive energy
  • Maybe, even have fun
  • Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience, and business need. We strongly encourage applications from members of underrepresented communities. If you require reasonable adjustments during the recruitment process, please let us know. Any information you provide will only be used to accommodate your requirements. Note : we recognize imposter syndrome is real — candidates who do not perfectly fit every characteristic of this role are still encouraged to apply.

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    Manager Latam • Mexico City, Mexico