Client Success Director

The Opportunity - OPEN TO LATAM

We're not hiring a caretaker — we're hiring a builder. A Client Success Director who thrives in high‐stakes environments, commands structure amid chaos, and drives performance at scale. If you have 5+ years of experience leading client operations, PMO teams, or BPO accounts, this is your opportunity to own the post‐sale experience end-to-end — from onboarding to long‐term retention — while designing the systems that power growth. At TheCall Center Doctors, we're scaling aggressively, and this role is at the heart of that growth. You'll lead the charge to operational excellence and define how we scale to $100M+ in the coming years.

Why This Role Matters

Own the Function — Build client success operations from scratch, with autonomy and authority.

Engineer for Scale — Design and implement systems that can handle 10x growth over the next five years.

Leverage Smart Tools — Operate with efficiency using ClickUp, CRMs, dashboards, and AI‐powered automations.

Lead from Anywhere — Fully remote, global team built on accountability and performance.

Advance Fast — High performance here leads directly into senior leadership opportunities.

What You'll Do

Operational Leadership

• Architect and execute PMO‐grade systems for delivery, reporting, and accountability.
• Manage a portfolio of 10–20 high‐value B2B accounts, primarily in the solar and roofing sectors.
• Drive measurable outcomes across retention, NPS, CSAT, and client lifetime value.

Strategic Client Success

Cross‐Functional Partnership

Data, Automation & AI

What You Bring

5–10 years of experience in Client Success, PMO, or BPO leadership roles

Proven record of building scalable operational systems and leading high‐performance teams

Advanced proficiency with ClickUp, Asana, or other project management tools

Expertise in Agile, Scrum, or structured delivery methodologies

Executive‐level communication — clear, persuasive, and data‐driven

Tech‐savvy mindset with the ability to operationalize AI and automation tools

Strategic problem‐solving orientation with hands‐on execution ability

Native or near‐native English fluency

Who Should Not Apply

You've never led structured client operations or PMO initiatives

You wait for instructions instead of creating direction

You underperform in fast‐paced, high‐accountability environments

You're not fluent in English or not comfortable with tech and AI tools

You avoid owning metrics and outcomes

What We Offer

$20–$25 USD / hour, depending on experience and results

Fully remote — work anywhere, lead everywhere

Executive mentorship from senior leadership

Defined growth path toward Senior Director or VP roles for top performers

Direct impact : Your systems and leadership will define how we scale to $100M+

The Environment

We don't clock‐watch — we build. Our team operates at a high‐performance pace, with a standard of 50+ hours per week (10 AM – 8 PM EST).

If you're a strategic operator, a builder, and a leader who thrives on speed, precision, and measurable impact — this is your next challenge.

to lead the charge in scaling client success at The Call Center Doctors.

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