Cluster Operations Leader, Dco Cluster Manager

Cluster Operations Leader, DCO Cluster Manager

The Cluster Leader is responsible for one or more Amazon Data Center Clusters and / Colocation Operations within a particular region.

It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost.

Responsibilities

Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams

Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost

Planning and executing the Infrastructure Operations component of new datacenter and Colocation (Colo) expansions

Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance and change management

Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA's

Safety, security, and availability incident response, incident management and incident resolution

Continuous improvement of operational processes, procedures, methods and tools

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

BASIC QUALIFICATIONS

Bachelor's or Master's degree in engineering, computer science or a related field, or relevant industry experience

10+ years of relevant management experience in data center operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.

Demonstrated track record in delivering complex projects

Proven ability to hire, develop and manage high-performing technical teams

Prior ownership of the operation of a mission-critical team and / or product

Ability to operate independently as a manager of a geographically distributed management team

Excellent written and verbal communications skills

Excellent analytical, quantitative, and presentation skills

Fluency in Spanish and English

PREFERRED QUALIFICATIONS

Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma

Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.

Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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