▷ Busqueda Urgente : Logistics and Customer Experience Specialist...

Job Summary

We are seeking a skilled Logistics and Customer Experience Specialist to join our team. The ideal candidate will have experience in scheduling, tracking, and documentation management, as well as excellent communication and problem-solving skills.

Key Responsibilities

• Scheduling and Tracking of Shipments :
• Book loads and record customer orders.
• Schedule and reschedule pickup and delivery appointments using appropriate reason codes.
• Monitor freight in transit and anticipate rescheduling to avoid penalties.
• Documentation Management and Regulatory Compliance :
• Process shipping documents in accordance with border customs import / export regulations.
• Provide documentation to validate customer disputes.
• Maintain updated records and files, code documents, and compile operational data.
• Customer Communication and Support :
• Confirm product orders and coordinate delivery appointments.
• Resolve appointment requests in locked-out areas and establish specific customer requirements.
• Maximize customer satisfaction through proactive service.
• Interpersonal Relations and Collaboration :
• Build and maintain relationships with new and existing customers.
• Collaborate with other business segments to resolve load-related issues.
• Provide internal support for logistics incidents.

Required Skills and Qualifications

Benefits