IT Analyst, Business

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

The Business Analyst will support the team and key stakeholders with activities related to multiple applications, business processes, and ongoing operational needs. This role focuses on requirements gathering, documentation, testing coordination, and data analysis to support efficient and effective execution across the organization.

Your Role Accountabilities

OPERATIONS/PROJECT SUPPORT

• Assist with gathering, documenting, and organizing business requirements for various applications and processes.
• Support project planning activities by updating project plans, tracking deliverables, and maintaining task lists.
• Facilitate communication between Technology & Operations, global stakeholders, and business partners to ensure clarity and alignment.
• Maintain application documentation, process flows, and workflow materials to ensure accuracy and alignment with evolving processes.
• Support development of standard operating procedures, basic workflow diagrams, and process documentation.
• Help prepare training materials, user guides, and reference documents as new processes or enhancements roll out.
• Assist in tracking risks, dependencies, and follow‑ups, escalating issues when needed.

STRATEGY SUPPORT

• Support identification of process gaps and opportunities for improvement.
• Help maintain and organize backlogs for vendor‑owned and internally developed systems.
• Contribute to preparation of strategy materials, documentation, and presentations for leadership and stakeholders.
• Assist with building simple KPI trackers, dashboards, or monitoring tools to support performance insights.

ANALYTICS

• Support creation and ongoing maintenance of dashboards, KPIs, and reporting tools.
• Collect and analyze data from multiple systems to generate insights for decision‑making.
• Assist in planning and conducting user acceptance testing (UAT), including drafting test cases, executing tests, and documenting results.
• Conduct baseline evaluations of current business processes to identify improvement opportunities.
• Prepare meeting materials, capture notes, and track follow‑up items to support stakeholder alignment.

Qualifications & Experiences

• 2–4 years of experience in a Business Analyst or related role
• Experience gathering and documenting business requirements
• Experience owning or managing documentation repositories (e.g., Confluence), including content organization and governance
• Strong analytical and problem‑solving skills
• Experience with Excel, Tableau, Smartsheet, or similar analysis tools
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word) for documentation and presentation support
• Strong communication skills, both written and verbal
• Ability to work collaboratively in small cross‑functional teams
• Ability to manage multiple concurrent tasks and priorities
• Comfortable working in iterative, dynamic, and occasionally unstructured environments

Not Required but preferred experience

• Experience working with the following business groups: Travel, Mail Services, Enterprise Business Resilience
• Knowledge of and passion for technology and industry best practices (AI, ML etc.)

Experience supporting teams across multiple time zones or within a global organization

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.