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Call Center Supervisor (On-site, Roma Norte)
Remote HiveCiudad de México, MexicoHace 19 horas
Descripción del trabajoPrevious experience as a call center supervisor or in a similar leadership role Strong communication and problem-solving skills Ability to lead by example and foster a positive work environment Fluent in English and Spanish (spoken and written) Experience in healthcare or working with U.S. clients is a plus Competitive monthly salary of MXN 20,000 Full legal benefits A supportive and growth-oriented work environment The opportunity to be part of an international healthcare team Mid-Senior level
Overview
Call Center Supervisor (On-site, Roma Norte) – Join a U.S.-based healthcare clinic as a full-time, on-site supervisor in Roma Norte, CDMX. This is a stable, long-term opportunity with growth potential.
Schedule and Location
Schedule : Monday to Friday, 7 : 00 AM – 3 : 00 PM (8 : 00 AM - 4 : 00 PM starting November)
Location : Roma Norte, CDMX
Salary and Employment
Salary : MXN $20,000 / month + legal benefits
Employment Type : Full-time, On-site
Industry
Healthcare (U.S.-based clinic)
Responsibilities
- Supervise and support a team of call center agents to ensure high-quality service
- Monitor performance and provide coaching to team members
- Oversee day-to-day operations and ensure adherence to schedules
- Resolve escalated customer issues in a timely and professional manner
- Collaborate with management to implement process improvements
- Ensure compliance with company policies and quality standards
Requirements
What We Offer
Seniority level
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Call Center • Ciudad de México, Mexico