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▷ Inicio Inmediato! Project Manager...

Seso Inc.Linares, MX

Hace 2 horas

Descripción del trabajo

About the Role

The Project Manager is a key role to ensure a great customer and worker experience. The role is responsible for achieving and improving Worker-On-Time arrival, and managing customer relationships and expectation handling. The Project Manager has a portfolio of clients / assignments, and is responsible for delivering on customer outcomes.

This team member is responsible for ensuring that projects are scoped appropriately, that customer intake is done on-time, and other internal teams are informed of progress.

Location :

2 days a week in our Monterrey, Mexico office / 3 days a week from home

Responsibilities :

Customer Communication and Education

Responsible for communicating priorities and processes to audiences that are both very experienced in H-2A visa programs, and that are new to the program

Own overall customer relationships, including customer satisfaction, retention, and upselling efforts

Project Management

Coordinating activities that allow for thousands of farmworkers in Mexico, Central America, and other countries to temporarily and safely migrate to the U.S to get life changing work opportunities

Handling kickoffs, mid-downstream communication and post-arrival follow up.

Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers

Manage a portfolio of accounts

Continuous Improvement

Reporting to the Head of Worker Operations in continuously improving Seso’s operative plan as our Product, Design and Engineering teams roll out more world class tech tools

Identifying process improvement opportunities so the company can build systems, tech and automation around it

Skillset

Fluency in English is required

3+ years of experience in customer facing roles in a fast-paced environment

Proven track record of success in project management and a displayed technical aptitude

Excellent organizational skills and ability to prioritize, delegate, multi-task and execute

1+ years of experience in a project management role

Ability to navigate complex and emotional situations in a professional manner

Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations

Demonstrable interest in improving the lives of farmworkers

Fluency in Spanish (preferable)

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Inicio Inmediato Project Manager • Linares, MX