This position is a hybrid position to work from Guadalajara, Jalisco. You will be working as a consultant directly with clients US Clients.
We offer :
- $55,000 MXN monthly gross (Before Taxes)
- Wonderful benefits like Private Health and Life Insurance, Vales de Despensa, Continuous training, and 30 day end of the year bonus (Aguinaldo)
Title : Collaboration Support Engineer
As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.
Role & Responsibilities :
Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.Customer relationship management.Work collaboratively with the broader collaboration team.Assist with training for internal employees focused on supported platforms and products.Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.Engage with technical staff to contribute to the technical strategy and design to meet business needs.Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility.Ability to own an issue and drive the problem to a resolution within agreed SLA