Lead Senior Business Systems Administrator

About OpenSesameOpenSesame's mission is to help develop the world's most productive and admired workforces.

We offer a comprehensive catalog of more than 60,000 eLearning courses from top publishers, but we genuinely provide companies with the opportunity to enhance and upgrade the skills of their employees.As we grow, we diversify revenue streams, expand our product offerings, and strengthen our partner network.

Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.Learn more : About the TeamAt OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service.

We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.About the RoleWe are seeking a Lead Senior Business Systems Administrator with advanced Salesforce and CRM expertise.

In this role, you'll own the strategic administration, optimization, and evolution of our Salesforce platform and integrated systems.

You'll partner with business stakeholders to gather and translate requirements, lead cross-functional projects, and ensure technology solutions support OpenSesame's operational and strategic goals.This senior-level role is ideal for someone with deep CRM experience, strong business analysis skills, and a proven track record of driving efficiency, data integrity, and user adoption.

The successful candidate will demonstrate the ability to evolve business systems thoughtfully—balancing agility with governance to ensure scalability, observability, and control.

They will also apply emerging technologies, including AI, to streamline processes and drive operational efficiency.Within 30 DaysGain a deep understanding of OpenSesame's Salesforce environment and integrations, producing a documented systems map or summary presentation for the team.Serve as primary administrator of the Salesforce org instance by taking ownership of routine administration tasks, resolving at least 80% of recurring support requests independently.Plan and execute at least 5 meaningful configuration changes (e.g., custom objects, fields, page layouts, validation rules, flows), with user satisfaction at 90% or higher.Begin system integrity audits and data clean-up, ensuring no critical data quality issues remain unresolved.Within 60 DaysPartner with stakeholders to lead requirements-gathering sessions (minimum of 2), producing actionable user stories and solution designs.Collaborate with business systems admins to identify and propose at least 2 process inefficiencies for improvement, including estimated ROI or time savings.Resolve 95% of user-reported Salesforce issues within SLA timelines.Document and update 100% of system changes to ensure alignment with business processes.Begin ownership of CPQ customizations and administration, delivering 1–2 meaningful fixes or updates.Maintain a current Business Systems Map showing all APIs and data flows.Within 90 DaysScope and lead at least one cross-functional system enhancement or process improvement project, delivering measurable adoption, automation, or efficiency gains.Coordinate User Acceptance Testing (UAT) for at least one project and oversee a structured change management plan.Build and maintain standardized reports and dashboards, with at least 3 executive-level dashboards live for actionable insights.Deliver training guides and conduct at least one company-wide training session on Salesforce best practices.Take full ownership of data imports / exports, maintaining data integrity with