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(Solo Quedan 24h) Operational Excellence Manager...

(Solo Quedan 24h) Operational Excellence Manager...

beBeeLeaderLinares, MX
Hace 11 horas
Descripción del trabajo

Business Operations Leader

The primary function of this position is to manage and oversee daily operations, ensuring seamless performance and growth within the designated region.

This leader will be responsible for developing strategies that meet revenue and client growth targets, while fostering a culture of accountability, continuous improvement, and client focus.

Key responsibilities include :

  • Recruiting, training, and developing high-performing teams
  • Providing ongoing coaching and leadership to build capabilities and future leaders

Requirements include :

Key Skills and Qualifications :

A strong background in hospitality, restaurant, or food service industry is essential. The ideal candidate should have expertise in operations, workforce management, and process improvement.

Strong leadership and communication skills are vital for this role, as well as C1 English proficiency + native Spanish.

Additionally, the following key metrics of success (KRA) will be measured :

Key Metrics of Success :

  • Client Net Promoter Score (NPS)
  • SLA sales & service measures
  • Operational cost savings without compromising quality
  • Revenue growth through improved processes, upselling, and retention strategies
  • Process scalability and efficiency improvements
  • Team development and retention
  • What We Offer :

    A cutting-edge technology platform, dedicated customer service, and international advertising campaigns.

    Our goal is to support restaurant and takeaway partners in their growth and success.

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    Operational Excellence Manager • Linares, MX