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ServiceNow Business Analyst

ServiceNow Business Analyst

Covenant HRCiudad de México, Ciudad de México, Mexico
Hace 18 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate. With well-known brands in over 165 countries, the company is focused on innovation, wellness, and high-impact work across every region. This is an exciting opportunity to contribute to a purpose-driven organization that emphasizes global collaboration and continuous improvement.

Job Title

ServiceNow Business Analyst

Location

Remote – India or Latin America

Role Type

Contract (1-year)

Must Have Skills

  • 5+ years of experience in business analysis, with a focus on Supply Chain IT and ServiceNow CSM
  • Proven background supporting ServiceNow implementations, especially within the CSM module
  • Strong English communication skills – both verbal and written – for seamless collaboration with global teams
  • Willingness and ability to work across various time zones (APAC, EMEA, LATAM, US)
  • Excellent requirements gathering skills and ability to translate business needs into technical solutions for DevOps teams
  • ServiceNow certification preferred

Responsibilities and Job Details

  • Act as the primary liaison between business stakeholders and technical teams for ServiceNow projects
  • Facilitate and document detailed business requirements and translate them into actionable technical tasks
  • Focus on ServiceNow Customer Service Management (CSM) module to enhance supply chain and customer service workflows
  • Collaborate with cross-functional teams across global time zones to ensure alignment and timely delivery
  • Support system design and configuration based on business input and technical feasibility
  • Conduct gap analysis and recommend optimal solutions using ServiceNow capabilities
  • Participate in Agile / Scrum ceremonies to ensure business needs are met throughout development
  • Create and maintain documentation such as process flows, user stories, and system specifications
  • Leverage ServiceNow learning credits to stay updated on platform enhancements
  • Help ensure successful transition and knowledge handover from current BA as contract ends
  • Work independently while maintaining proactive communication with stakeholders
  • Operate within a flexible schedule that respects regional holidays and working hours

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    Analyst • Ciudad de México, Ciudad de México, Mexico