Warranty Trainee (Aftersales) (Solo Quedan 15h)...

Detailed responsibilities :

As a Trainee in the Customer Quality & Warranty Support team, you will be actively involved in supporting post-sales customer satisfaction and ensuring smooth warranty processes across the dealer network. Your key responsibilities will include :

• Customer Support : Assist in addressing customer inquiries and complaints after the vehicle sale, ensuring timely and effective communication.
• Warranty & Claims Management : Help coordinate the necessary actions for handling vehicle warranty claims and approvals within the dealer network.
• Preventive Maintenance Support : Provide recommendations to the network on preventive maintenance and help foster long-term, trust-based relationships with dealers.
• Reporting & Analysis : Assist in the development and design of internal reporting systems to track ongoing complaints, focusing on product, customer, and supplier-related quality issues.
• Warranty Campaign Coordination : Support the coordination of parts availability, budget tracking, and execution of warranty campaigns, helping ensure a high level of confidence in the vehicle warranty program.