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Key Account Manager

Full Time

We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

We are looking for a strategically minded and results-driven Key Account Manager to drive customer growth and revenue across a defined client portfolio in Cancun or Florida . This role focuses on building strong commercial relationships with trade partners, identifying new sales opportunities, and analyzing client needs to increase market penetration. You will collaborate with internal stakeholders to deliver on targets across TTV, margin, and room nights, while also contributing to acquisition efforts and the company’s broader growth strategy.

Align strategy with wider sales and internal teams.

Negotiate, implement, and track key commercial agreements.

Participate in strategic planning, reporting, and customer relationship management.

Conduct on-site sales calls with travel agent partners (some overnight travel required).

Maintain and grow commercial relationships while achieving targets.

Regularly interact with clients to develop strong commercial relationships and act on opportunities.

Analyze client performance to increase sales and prevent churn.

Proactively manage assigned accounts for sales and profitability growth.

Advanced Sales Experience : Minimum 3–5 years in the travel industry with a proven track record in sales.

Strong understanding of XML and AIF workflows, plus core business rules.

Data Analysis : High proficiency in data analysis; Tableau experience preferred.

Skilled in resolving complex issues and securing favorable outcomes.

Solid grasp of both B2B and B2C online travel distribution.