Cybersecurity Incident Handler

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Cybersecurity Incident Handler

Role Purpose

Global Cybersecurity Operations (GCO) provides a coordinated suite of “Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe. It is under the management of the Head of Global Cybersecurity Operations and includes dedicated functions for Monitoring and Detection of threats, as well as Cybersecurity Incident Management and Response activities. The Cybersecurity Incident Management and Response Team handles all information and cybersecurity incidents across the Group on a 24x7 basis, protecting HSBC customers, the HSBC brand, shareholder value, and information and financial assets.

Main Activities

• Coordinate the actions of multiple business units during the response to cyber security incidents.
• Provide timely and relevant updates to appropriate stakeholders and decision makers during cyber security incidents.
• Manage the completion of post‑incident reviews, assess the effectiveness of controls, detection and response capability, and support required improvements.
• Cultivate close working relationships with regional Cybersecurity leads, Business Information Risk Officers (BIROs) and Risk Managers.
• Maintain strong awareness of technology trends and industry best practice to enable informed advice and guidance to HSBC Business functions and HSBC IT.
• Support the development and maintenance of detailed processes and procedures for consistent incident response management.
• Support the ongoing technical enhancement of security platforms and the evolution of incident management and response capabilities, including automation and orchestration.
• Promote a “self‑critical” culture that identifies weaknesses in the bank’s control plane and addresses them effectively.
• Encourage individual self‑improvement, maintaining subject‑matter expertise within cybersecurity.
• Engage Global Businesses and Functions worldwide to heighten global cybersecurity awareness.
• Produce Management Information related to the CSIRT mission for appropriate audiences, supported by data and analysis.
• Continue development of personal incident management skills for larger and more complex incidents.

Qualifications

Skills

Technical Skills

Competencies

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation requirement will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so they can fully enjoy significant life events and maintain well‑being, balance and care. Our paid leave package is a leader in Mexico, giving employees further reasons to choose HSBC and thrive in a culture of well‑being.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and their opinions count. We provide opportunities for growth within an inclusive and diverse environment and encourage applications from all qualified persons irrespective of gender, ethnicity, religion, sexual orientation, disability, veteran status, or other characteristics. We consider all applications based on merit and suitability to the role.

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