Gen AI Software Engineer

Overview

We are seeking a Gen AI Software Engineer to join Inktel's AI team and contribute to ongoing BPO and contact center AI projects. This role is ideal for a motivated, creative problem-solver who thrives on building practical, enterprise-level AI solutions. You will collaborate with a small, dynamic team on projects ranging from voice AI agents to backend automation, with flexibility across tech stacks.

About Our Client

Inktel is a leader in the BPO and contact center industry, working on cutting-edge initiatives to improve efficiency, automation, and customer experience through Generative AI. Their mission is to leverage AI-driven innovation to transform customer service, creating scalable and secure solutions that empower businesses and their clients.

Role Overview

This is a full-time, long-term position with no fixed end date, offering the opportunity to grow with the company and make a tangible impact on multiple AI-driven initiatives.

Responsibilities

• Design and implement Gen AI solutions for voice agents, backend automation, and other efficiency-driven projects.
• Research, prototype, and integrate existing AI tools and frameworks to solve business problems.
• Build solutions that are scalable, secure, and enterprise-ready.
• Collaborate with the core team while maintaining the ability to work independently with minimal oversight.
• Adapt across projects, applying creative thinking and hands-on execution to diverse challenges.

Requirements

Benefits

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