Senior Support Engineer L2

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.

We are looking for a Documentum Configuration Manager to join our Application Management Support (AMS) team. This Level 2 role is responsible for maintaining, configuring, and supporting the Documentum platform for one of our key enterprise clients. You will work closely with development, operations, and business teams to ensure the platform is stable, secure, and aligned with evolving business needs.

Responsibilities

• Manage Documentum configurations, deployments, and controlled changes across environments.
• Perform system monitoring and investigate issues related to configuration, performance, and user access.
• Support issue resolution and service requests escalated from Level 1.
• Maintain lifecycle configurations : content types, workflows, lifecycles, ACLs, and permissions.
• Apply patches and perform system upgrades in coordination with DevOps and vendor support.
• Monitor and administer Documentum environments (Content Server, D2 / Webtop, xPlore, etc.).
• Maintain documentation for configurations, deployments, and troubleshooting.
• Collaborate with QA and release teams to support deployments and functional validation.
• Ensure platform compliance with security and audit requirements.

Qualifications

Nice to have

Additional Information

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

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