Customer Service Representative Job Description
The ideal candidate is a people person who loves solving issues and building relationships with customers. They will be responsible for converting customers into passionate advocates by providing excellent service and support.
Responsibilities :
- Communicate with customers via phone, email, and chat to resolve their queries and concerns.
- Provide knowledgeable answers to questions about products, pricing, and availability to build trust and confidence with customers.
- Collaborate with internal departments to meet customer needs and exceed their expectations.
- Data entry in various platforms to maintain accurate records and ensure smooth operations.
Required Skills and Qualifications :
At least 1-3 years of relevant work experience to demonstrate expertise and knowledge.Excellent phone etiquette, verbal communication skills, and written skills to effectively interact with customers.Ability to multi-task, organize, and prioritize work to meet deadlines and achieve targets.Benefits :
A dynamic and supportive work environment that fosters growth and development.Ongoing training and coaching to enhance skills and knowledge.Others :
We are an equal opportunities employer committed to diversity and inclusion.We offer competitive salaries and benefits packages.