Infrastructure Engineer - Ramos Arizpe

Join to apply for the Infrastructure Engineer - Ramos Arizpe role at NEGU EnterprisesOverviewTitle : Infrastructure Engineer - Ramos ArizpePrimary Location : Garza GarciaFunction : Technology (CA)Main ResponsibilitiesTechnical support to unit users, including troubleshooting hardware and software issues, setting up equipment for new employees, and handling IT incidents either in-person or remotely.Register and track technical tickets, keep documentation up to date, and support the fulfillment of IT service SLA indicators.Supports the implementation of required security measures such as firewalls or message encryption, monitors performance, and notifies security experts of any issues.Assists in the administration of local servers and network assets, monitors essential services, performs maintenance routines, and supports account and backup management, in addition to carrying out basic maintenance tasks and organizing network equipment.Collaborates on local IT projects by assisting with deployments, testing, asset inventory, user training, and acting as a bridge between central IT and users.Monitors systems using specific tools and acts quickly upon receiving alerts, applying fixes or escalating to the Infrastructure Engineer as needed.What Skills You NeedEmpathetic support and clear communication with users.Organizational skills to manage multiple demands and set priorities.Ability to learn quickly and constantly adapt to new technologies.Effective collaboration with both local and remote teams.Resilience and a proactive attitude in problem solving.2-3 years' experience on support.Hardware & software applications support.Network configuration at basic / intermediate level.Basic / Intermediary English.Values differences.Ensures accountability.Plans and aligns.Cultivates innovation.Action oriented.Business insight.What Makes You Stand OutPython.Power BI.Data analytics.Automation.EducationComputing Systems, Engineering, Information Systems or similar.Additional InformationThis position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.Candidates must have the necessary work permits to work in the country.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyNote : This description retains the core responsibilities and qualifications from the original content while removing boilerplate and unrelated branding / marketing text.

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