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Senior Business Analyst

EPAM SystemsColonia México, Mexico

Hace 4 días

Tipo de contrato

Teletrabajo

Descripción del trabajo

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced Senior Business Analyst with a strong background in Salesforce to join our team.

The role involves supporting a transformative initiative to deploy a GenAI-powered NextGen Digital Assistant on the Salesforce AgentForce platform. This innovative solution aims to enhance engagement and streamline operations for patient- and HCP-focused websites and call centers.

Responsibilities

Gather and analyze business requirements, creating detailed backlogs for various use cases
Design Salesforce-based digital assistant solutions to drive business objectives and improve user engagement
Recommend enhancements to Salesforce systems to improve performance, usability, and functionality
Collaborate closely with stakeholders to align technical solutions with business goals
Facilitate workshops and discussions to define and refine processes for Salesforce integration
Document workflows, use cases, and requirements to ensure clear communication across teams
Provide expertise in business analysis to support project planning and successful execution
Validate and test Salesforce solutions to ensure compliance with regulatory and business requirements
Deliver insights and recommendations to optimize Salesforce-driven systems

Requirements

A minimum of 3 years of experience as a Business Analyst, with a focus on Salesforce solutions

Extensive knowledge of Salesforce, including Core Clouds, AgentForce, and chatbot capabilities

Hands-on experience with AI-powered digital assistant tools such as AgentForce, NLP bots, or chatbot integrations

Familiarity with compliance standards like HIPAA and GDPR

Expertise in integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow

Strong stakeholder management skills and experience preparing business analysis documentation

Ability to plan and manage business analysis activities and organize related information effectively

Experience in estimating effort for business analysis tasks and deliverables

Strong analytical skills to identify business challenges and propose actionable solutions

Excellent written and verbal English communication skills at a B2 level or higher

Nice to have

Knowledge of the pharmaceutical industry and its specific processes

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology, Research, and Business Development

IndustriesSoftware Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

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Senior Analyst • Colonia México, Mexico