Last Mile Area Manager, Amzl

Role OverviewAs Operations Manager for Amazon's Last Mile Operations, you will lead a team of OTR Managers and their respective teams across multiple shifts, ensuring excellence in safety, service quality, customer experience, and operational productivity.

This role requires strategic thinking, strong leadership capabilities, and the ability to drive results through others, and tactical follow ups of actions.ResponsibilitiesLead and develop a team of OTR Managers across multiple shiftsDrive performance management and career development for direct reportsEstablish clear performance expectations and accountabilityFoster a positive work culture and high team engagementOperations ExcellenceDrive operational standards across all shiftsOptimize resource allocation across shifts and teamsDevelop and implement standard operating proceduresLead cross-shift improvement initiativesManage relationships with senior DSP, and Business Coach leadership.Ensure operational consistency across shiftsSafety & ComplianceChampion Amazon's safety culture across all shiftsEnsure compliance with safety standards across teamsLead safety committees and initiativesDrive accountability for safety metricsDevelop and implement security protocolsManage crisis response when neededPerformance & AnalyticsOwn station-level KPIs and metricsDrive data-based decision making across teamsDevelop action plans for performance improvementTrack and analyze cross-shift productivity metrics (DPPH, SPR)Innovation & Process ImprovementLead large-scale process improvement initiativesImplement best practices across shiftsDrive innovation in last mile delivery operationsManage change initiatives at station levelShift ManagementEnsure 24 / 7 operational coverage as neededManage shift handover processesCoordinate cross-shift communicationsBalance workload across shiftsHandle escalations across all shiftsAvailable for all shift operations as requiredKey job responsibilitiesPromote a culture of safety and wellbeingAnalyze and implement corrective actions to ensure quality and productivity are consistently high and business objectives are met across all shiftsSupport and lead a team and handle administrative work alongside building and supporting a strong team cultureAnalyze performance and suggest process improvements to optimize work and improve customer servicePromote best practice and continuous process improvements across your team in areas like health and safety and productivityCollaborate with other managers to standardize shift processesA day in the lifeYou'll work shifts and be based at one of our operational sites.

Your main focus will be to maintain safety standards within your team and across your site.

You'll also monitor and maintain process efficiency.

Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets.

This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.About the teamAmazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses.

We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do.

Our 'under the roof' associates process millions of products for dispatch to our delivery teams.

Our team is people-focused and supportive, particularly as lots of our people work through the night.

We focus mostly on operations, with 24 / 7 shifts in most of our locations.Qualifications2+ years of employee and performance management experienceBachelors degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experienceWork a flexible schedule / shift / work area, including weekends, nights, and / or holidays1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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