Senior Services Consultant

Overview

Join to apply for the Senior Services Consultant role at Zendesk .

As a Senior Services Consultant, your primary responsibility will be to lead the end-to-end technical delivery for our customers. You\'ll take ownership of the implementation process, from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals.

Responsibilities

• Technical Expertise & Problem-Solving : Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.
• Solution Design & Documentation : Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
• Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
• Collaborate on Implementation : Work closely with cross-functional teams, including Solution Architects, Engagement Managers, and Technical Architects to support the development, testing, and go-live phases.
• Client Training & Handovers : Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can effectively manage their new solutions.
• Communication : Maintain strong communication with Engagement Managers, providing regular updates on project status, issues, and progress toward deliverables.

Qualifications

Where We Work

Zendesk is not your average tech company. We have competitive pay, benefits, appealing offices, snacks, and more. We also have a culture dedicated to enabling conversations and providing appreciative support. We support work-life balance, from flexible hours to remote work, and inclusive parental leave plans. Our Social Impact team engages with the community and enables thousands of hours with local groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a team dedicated to a welcoming workplace experience for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid : In this role, our hybrid experience is designed at the team level to provide a rich onsite experience with connection, collaboration, learning, and celebration, while also giving flexibility to work remotely part of the week. The specific in-office schedule is determined by the hiring manager.

Company Details

The Intelligent Heart Of Customer Experience Zendesk software was built to bring calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk is an equal opportunity employer. We are committed to global diversity, equity & inclusion. We do not discriminate based on race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk provides reasonable accommodations for applicants with disabilities and disabled veterans during the application process; if you require an accommodation, please email peopleandplaces@zendesk.com.

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