Core Services Engineer

Core Services Engineer

Who We Are

Solera is a leading global technology and data solutions provider, specializing in the automotive industry that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

We are seeking an experienced technologist to join our Global Technology Operations team as a Core Service Engineer. In this role, you will be responsible for supporting, configuring, and deploying Microsoft Infrastructure including Office365, Azure and application enhancements. Creating value through improving the workflow and stability of the environments. A key role will be to provide 3rd level support for the integrated internal systems and workflows. You will work closely with cross-functional teams to ensure the stability, scalability, and security of Solera's core systems.

The successful candidate will demonstrate strong technical skills, be a self-starter, and the ability to work in a highly skilled global team.

What You’ll Do

• Management and deployment of all Office365 services
• Management of Azure AD, EOP, Sharepoint / Onedrive, InTune and AAD connect
• Management and deployment of all on premise services
• Management of AD, GPO, DNS, Exchange, FIM and certs
• Architectural design of MS Infrastructure (AD, AAD, Exchange and Azure)
• Provide advanced support for core solutions such as :
• Office365 Solutions by troubleshooting, implementing bug fixes and root cause analysis etc.
• On premise solutions by troubleshooting, implementing bug fixes and root cause analysis etc.
• Configuration and deployment of Intune, AAD security configuration
• Azure Active Directory (AAD) and Azure AD Connect
• Certificate management
• Manage root cause analysis and problem resolution for AAD, Office365 & Active Directory environments
• Provide enterprise-level support for global technology initiatives, collaborating with projects and support teams, from project initiation to implementation
• Identify business inefficiency, propose innovative solutions
• Be a champion for quality and technical excellence
• Input into the IT strategy and supporting architecture
• Develop and maintain documentation for supported solutions
• Provide support on projects and also technical lead on projects
• Be member of the on call rota supporting out of hours outages
• Ticket support including day to day support and escalations
• Support active alerts in monitoring solutions
• Assist in collecting data for audits

What You’ll Bring

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