Global Product Owner (Plaza Scotiabank)

Accountabilities

• 1. Define the target customer experience, leveraging market intelligence and user centric design principles and ensure the prioritization of this throughout the build process:
  • Understanding current market research and tracking of global trends, competitor offerings and understanding market requirements
  • Maintaining lines of communication with delivery network, partners and customers about needs, competitive opportunities and trends.
  • Maintaining active participation in strategic conversations about customer experience in the business banking space
• 2. Develop and execute strategic business plans and requirements for the global platform:
  • Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
  • Direct the development and definition of key capabilities and functionality
  • Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and customer experience are achieved
  • Support the implementation of the platform from migration strategy creation, internal and external pilot and ongoing sustainment
• 3. Provide strong team leadership to motivate the program teams and ensure the achievement of agreed upon performance metrics by:
  • Set team goals, monitor and report progress regularly using dynamic / visual tools
  • Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement
  • Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
  • Monitoring and coaching to achieve performance metrics
  • Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated customer impact / feedback received
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• 4. Act as a Subject Matter Expert in the realm of online business banking channels and the associated Cash Management and Payment Services offered through them:
  • Payment Services, including International Wire Payments, Domestic low‑value clearing systems (ACH) Bill, Service and Tax Payments and Account Transfers
  • Account Balance and Transaction Reporting, Account Statements, Account Reconciliation and Collection / Receivables services (including cheque processing /clearing/reconciliation)
  • Liquidity Management services including zero‑balance accounts, account sweeps and fund pooling
  • Channel security components including perimeter security, fraud management, biometric and risk‑based authentication models

We offer:

• Base salary
• Grocery vouchers
• Direct hiring with the Institution
• Benefits above those required by law
• Year‑end bonus (30 days)
• 20 vacation days per year
• Major Medical Expenses Insurance
• Life insurance

Experience

• Degree / post graduate degree, preferably in Business Administration
• 3+ years’ experience in Cash Management and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
• Experience working on large technology projects using industry‑standard delivery methodologies (e.g., Agile/Scrum/Kanban) i.e. facilitating ceremonies, managing a backlog/release plan, tracking team‑level metrics, removing blockers (burndown diagram, burn‑up release, etc.)
• In‑depth understanding of delivery networks of financial products and services within the context of the Bank’s sales and service strategies across the various delivery channels.
• Strong business sense with knowledge of financial concepts and the ability to apply them to business situations.
• Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities.
• Excellent written & oral communication skills are required (English & Spanish required)

At Scotiabank, we value the unique skills and experiences that each person brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non‑discrimination and workplace accommodations. If you require any type of accessibility accommodation during the process, please inform our Talent Acquisition team. Scotiabank is an inclusive company that respects diversity and does not engage in any form of discrimination. Under no circumstances does it request pregnancy or HIV tests. We appreciate your interest. However, only candidates selected for an interview will be contacted.

Ubicación(s): México : Ciudad de México : Miguel Hidalgo

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.