Aftersales Jr. Specialist

TheAftersales Jr Specialistsupports the regional aftersales operations of the company, ensuring optimal dealer performance in service, parts, and customer satisfaction.

For this role we are looking fresh graduate candidates, motivated with slightly experience in the automotive who wants to develop their career in industry.Key Responsibilities : Assist in monitoring dealer performance against KPIs, including service quality, parts sales, customer satisfaction, and warranty compliance.Support dealer visits to review processes, identify improvement opportunities, and ensure compliance with company standards.Aid in the coordination training sessions for dealer staff on aftersales processes, systems, and customer service best practices.Provide assistance in warranty claim reviews and follow up on pending cases.Collect, consolidate, and analyze regional aftersales data to support decision-making and reporting to management.Support in the implementation of regional service campaigns , recalls, and customer care initiatives.Participate in customer satisfaction improvement programs and assist dealers in implementing corrective actions.Qualifications : Recent graduate from bachelor's degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.

Current student will be not consider.No more than 3 years of experience in the automotive industry, desirable in aftersales, service.

Other industries or candidates with more experience than the one mentioned will be not consider.Basic knowledge of warranty processes, parts logistics, or service operations is preferred.Intermediate English"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are open to talented individuals regardless of gender, age, origin, orientation, identity, or any other condition. Our hiring decisions are based on each person's merits,competencies, and values, in strict compliance with Mexican legislation"