Service Desk Supervisor (Busqueda Urgente)...

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Service Desk Supervisor

Location :

(TECNOPARQUE : Eje 5 Nte 990, Santa Barbara, Azcapotzalco, 02230, Ciudad de México, CDMX)

Qualifications :

• 5+ years of experience in a help desk or service desk role, with minimum of 2 years of supervisory or management experience
• Bachelor's degree in Information Technology, Business Administration, or a related field preferred
• Strong technical expertise and the ability to quickly assess situations to resolve or escalate them
• Ability to work under guidance to record and track reliability data for services
• Demonstrated expertise with IT Infrastructure Library (ITIL) best practices. ITIL foundation certificate is required, ITIL intermediate certifications are a plus
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Proven track record of meeting or exceeding service level agreements.
• Experience with performance management and employee development.

Skills :

Work Environment :

We offer a competitive package that includes

If you're interested, send us your resume in English to ana.manzano@hcltech.com and apply here

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