Collections Specialist

Job Title : Collection Specialist

Location : Mexico City (Reforma)

Company : Cashera Capital

About Cashera Capital

Cashera Capital is a financial services firm specializing in alternative lending, including loans, merchant cash advances (MCA), and payday loans. We are expanding our presence in Mexico City and seeking an experienced Collection Manager to lead our collections team and drive recovery performance while maintaining professionalism and compliance.

Position Overview

The Collection Specialist will be responsible for managing overdue accounts, engaging with clients to negotiate repayment solutions, and supporting the Collections Manager in reducing default rates. This role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive conversations with professionalism.

Key Responsibilities

• Manage a portfolio of overdue accounts, ensuring timely follow-up and resolution.
• Contact clients via phone, email, and digital channels to discuss missed payments and agree on repayment arrangements.
• Negotiate payment solutions that balance customer needs with company objectives.
• Conduct skip tracing and use investigative tools to locate hard-to-reach clients.
• Maintain accurate and up-to-date records of all communications and agreements in the CRM system.
• Escalate problematic accounts to the Collections Manager for further enforcement actions (e.g., legal, UCC filings).
• Work closely with the underwriting and risk teams to flag potential fraud or high-risk accounts.
• Ensure compliance with all internal policies and relevant financial regulations.
• Contribute ideas to improve recovery strategies and optimize collection processes.

Qualifications

What We Offer